Utility Auth (Leap Connect)

For Utility Authorization programs, Leap makes the Connect suite of tools below available to partners in order to streamline the customer utility authorization process.

Connecting Meters

• Leap Connect - Recommended for all scenarios in CA, NY, & PJM

  A web-based tool that allows partners to request customer enrollment agreements and authorizations by embedding a customizable URL within web-, app-, or email-based grid services customer acquisition flows. Leap Connect allows the customer to select which utility they belong to. Additionally, it collects required demand response and generator agreements if required for that customer class (e.g. commercial) and region (e.g. NY).

• Direct to Utility (CAISO) - Available for CA residential scenarios if utility is known

  A process supported in California, where partners can connect their customers to Leap by embedding a customizable URL into customer acquisition flows. This sends a customer directly to a utility’s site to enable meter data sharing. This is only applicable for California residential scenarios because the only enrollment step is for a customer to connect their utility data.

Tracking Status & Sending Customer Reminders

• Connect Tab in Portal: the Leap Portal Connect tab shows partners the status of any connection attempt which has been undertaken by your customers. This allows you to follow up directly with customers who have incomplete connections to remind them to complete the process.

• Connect API: this API provides the same data as the Connect Tab allowing partners to automate Customer Reminder campaigns to maximize the number of enrolled customers.